Privacy Policy

ScribeLabWriter ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information about you when you use our website at scribelabwriter.com and the services we provide.

By creating an account or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use our services.

We collect the following categories of information:

Account Information

• Full name and email address (provided at signup)
• Encrypted password (we never store passwords in plain text)

Order Information

• Service type, academic level, quantity, and deadline
• Written instructions and uploaded reference files
• Unique Order ID generated at payment
• Payment confirmation ID (from PayPal — we do not store card numbers or full payment details)

Usage Information

• Pages visited and features used on our website
• Browser type, device, and general location (country/region)
• Session duration and referral source

Communications

• Messages sent via the contact form
• Live chat transcripts (via Tawk.to)
• Emails sent and received in connection with your orders

We use your information solely to operate and improve our service:

• Creating and managing your account
• Processing orders and confirming payments
• Delivering completed work and tracking order status
• Sending transactional emails (order confirmation, delivery notification)
• Responding to support requests and resolving disputes
• Improving our website and services based on aggregate usage data
• Complying with legal obligations

We do not use your data for advertising, sell it to third parties, or share it with any organisation not listed in Section 6 of this policy.

We take the security of your personal data seriously and implement industry-standard safeguards:

• All data is encrypted in transit using TLS (HTTPS)
• Database access is governed by Row-Level Security (RLS) via Supabase — users can only access their own records
• Passwords are hashed using bcrypt and never stored in plain text
• Service role credentials (admin database keys) are stored only in server-side environment variables and are never exposed to browsers
• Order files are stored in a private Supabase Storage bucket — direct public access is not permitted
• We perform regular security reviews of our access controls

No system is completely secure. If you believe your account has been compromised, contact us immediately at info@scribelabwriter.com.

We use only the cookies necessary to operate our service. We do not use advertising or cross-site tracking cookies.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or using core features of the site.

We use the following third-party services to operate ScribeLabWriter. Each has its own privacy policy:

We retain your personal data for as long as your account is active or as needed to provide services:

• Account information: retained until you request deletion
• Order records: retained for 7 years for financial and dispute resolution purposes
• Uploaded files: retained until the order is completed and for 90 days thereafter, then deleted
• Email logs: retained for 2 years
• Contact form messages: retained for 12 months

To request deletion of your account and associated data, email info@scribelabwriter.com. Note that order records required for legal or financial compliance may be retained in anonymised form.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data (subject to legal retention obligations)
• Portability — request your data in a structured, machine-readable format
• Objection — object to certain types of processing
• Restriction — request that we limit processing of your data

To exercise any of these rights, contact us at info@scribelabwriter.com. We will respond within 30 days.

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

This policy may be updated from time to time. Material changes will be communicated to registered users by email. Continued use of the service after changes constitutes acceptance of the revised policy.